Billing: Cancellation and Refunds

Canceling Your Subscription

If you need to cancel, here’s how:

1. Click your team name in the top-right corner
2. Select Billing
3. In the Stripe billing portal, find the option to cancel your subscription
4. Confirm the cancellation

Your subscription ends immediately when you cancel. You won’t be charged again.

What Happens After Cancellation

• You lose access to your monthly minutes and team features
• Your existing videos and generated content remain in your account
• You can still log in and access the free YouTube tools
• If you want to process new videos later, you’ll need to resubscribe

Deleting Your Account

If you want to fully delete your account (not just cancel the subscription):

1. Go to your Profile page
2. Scroll to the bottom
3. Look for the account deletion option

This permanently removes your account, videos, and all generated content. It can’t be undone.

Questions?

If you have billing questions or need help with a cancellation or refund, contact support@videotap.com. We respond quickly and we’re happy to help.